The new & improved PHFCUOnline is here!
FAQs:
How do I log in to the new PHFCUOnline site?
Will I still be able to access my eStatements on the new site?
Will I still be able to view my check images on the new site?
Will my existing scheduled transfers still transfer as scheduled?
Will the new system be able to access my existing e-bills?
Will my existing scheduled bill payments be paid as scheduled?
Quicken is not receiving transactions from the new site. What do I need to do?
What new features are available?
How do I log in to the new PHFCUOnline site?
Enter your userID in the login box at the top of our website. If your current PHFCUOnline userID is 8 characters or longer, enter it as usual. If your userID is less than 8 characters, add zeros at the beginning of your user name so that your userID is 8 characters. For example, if your current user name is MikeDoe, you will need to add a zero to the beginning of your user name (0MikeDoe).
Once you have provided a valid PHFCUOnline userID you will be provided with information on defining your temporary login.
Note: If you have not logged in to PHFCUOnline in the past 3 months, please re-register for online banking on our new site by clicking the "Sign Up" link beneath the userID field at the top of this page.
I am currently enrolled in eStatements. Will I still be able to access my eStatements on the new site?
Yes. You will be able to view eStatements with a single click from your account.
Will I still be able to view check images on the new site?
Yes. You will be able to view check images by clicking on the check number from your account activity.
I currently have existing scheduled transfers on PHFCUOnline. Will my existing scheduled transfers still transfer as scheduled?
Yes. If you currently have scheduled transfers set up in PHFCUOnline, you will not need to set them up again. Please verify your existing scheduled transfers once you have logged into the new system.
Will my existing payees be available in the new system?
Yes. All existing payees set up in PHFCUOnline Bill Payment
will transfer over to the new system.
Will the new system be able to access my existing e-bills?
Yes. However, you will need to re-enroll your e-bills on the new system.
I currently have existing schedule bill payments. Will my existing scheduled bill payments be paid as scheduled?
Yes. If you currently have scheduled bill payments set up
in PHFCUOnline, you will not need to set them up again. Please verify your existing scheduled bill payments once you have logged into the new system.
Quicken is not receiving transactions from the new site. What do I need to do?
Update: Direct Connect to Quicken is now available. Existing Quicken users will need to update their connection settings to change the Financial Institution name in Quicken from "Pearl Harbor Federal Credit Union" to "Pearl Harbor Federal C.U"
Please select your Quicken version below for detailed instructions.
Our new Online Banking and Bill Payment service offer exciting new features such as:
- Mobile Banking: Perform balance checks, account transactions, payments, and other banking transactions through your mobile phone so you can have PHFCUOnline anytime, anywhere!
- Account to Account Transfers*: If you want to send some money to a different bank account, you don't even have to come into our location. Transferring funds between PHFCU and other credit unions, banks, and brokerage and investment accounts will now be available.*fees may apply.
- Personal Finance Manager: Need to know how much you are spending? Want a better grasp of your overall budget? You can now track and manage expenses and other financial accounts wherever your money is located.
- Message Center: Now keep up with PHFCU's important messages and updates all in one place. Just click on your Mailbox to learn what is new with PHFCU!
- Expedited Payments: Oops! You forgot to pay your bill! Don't worry. send out a bill quickly with PHFCUOnline's Expedited Payment service.
- Alerts: Stay on top of all your accounts with FREE alerts delivered right to your inbox or mobile phone! In seconds, you can set up alerts for Account balances, e-Bill due dates, deposits, withdrawals and more!
- Easy to use Video Guides: Not really sure how to use PHFCUOnline? Watch a video and quickly learn!
