PHFCU's Enhanced Login Security is a new online security feature that will provide additional protection from fraud and identity theft.  This feature identifies you as the true owner of your accounts by recognizing not only your password, but also the computer(s) and web browser you login from regularly.

Whenever a computer or web browser is not recognized by PHFCU Online, you will be asked to answer questions that only you know before being allowed access to your account.

If you are logging in for the first time you will be prompted with “Challenge Validation Questions.”  These questions/answers will validate your identity during temporary access, and are the same questions/answers used by the “Forgotten Password Feature”. 

We recommend that you choose questions/answers that you would easily remember.  An email address is also required to complete the validation process.

Click “Continue” once you’ve selected your questions & answers. 

Review and confirm the questions & answers that you’ve selected and click “OK”.

After your “Challenge Question Validation” information has been successfully stored, click “PHFCU’s Enhanced Login Security” to enroll in PHFCU’s Enhanced Security Login”.

If you are a regular visitor to PHFCU Online but are not sure if you remembered your Challenge Questions & Answers, we recommend that you recreate the questions & answers, and select responses that can be easily remembered.

To change your Challenge Questions & Answers at any time, click the “User Options” at the left of the page.

Click “Challenge Question Setup”

Click “PHFCU’s Enhanced Login Security”.

Verify that the default option “Add extra security protection to this computer” is selected to enroll the computer and browser you are currently using.

Click “Submit”.

Click “OK” to confirm that your computer has extra security protection.

Extra security protection has been successfully added to your computer.  At this step, you may continue with any PHFCU Online activity.

Once you are enrolled in “PHFCU’s Enhanced Security Login” the protection is invisible and you will login as normal.

During future logins, if you attempt to access your account from an unenrolled computer (e.g. at the library, a friend’s house, etc.) or web browser, you will be presented with the Challenge Questions before being allowed access to your account.  If you plan to access your account regularly from multiple computers, you may also wish to enroll these computers in PHFCU’s Enhanced Login Security.

If you no longer plan to login from an enrolled computer or web browser, click on “User Options”, then “PHFCU’s Enhanced Login Security”, verify by default the “Remove extra security protection from this computer” is selected.

Click “Submit”

Click on “OK” to remove PHFCU’s Enhanced Login Security from this computer or web browser.

*Removing extra security protection from a computer or web browser does not remove your PHFCU Online account from the “PHFCU’s Enhanced Login Security” feature. 

When removing this feature from a computer or web browser you will be asked the “Challenge Question Validation” to validate your identity at your next login.

A computer or web browser may be re-added at any time.